Shipping policy
Order Processing
All orders are processed within 1–2 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email with tracking details where available.
Please note: processing time is separate from shipping time.
Shipping Methods & Delivery Times
We use reliable courier services to ensure your order arrives safely.
Estimated delivery times:
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Standard Delivery (UK): 2–5 business days
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Express Delivery (if available): 1–2 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, or peak periods.
Shipping Costs
Shipping costs are calculated at checkout based on:
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Order weight
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Delivery location
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Selected shipping method
Any applicable shipping charges will be clearly shown before payment is completed.
Tracking Your Order
Where tracking is available, you will receive tracking details by email once your order has been dispatched.
Please allow up to 24 hours for tracking information to update.
Incorrect Address Information
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for:
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Delays caused by incorrect or incomplete addresses
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Orders delivered to the wrong address provided by the customer
If an order is returned to us due to an incorrect address, additional shipping charges may apply to resend the item.
Lost or Delayed Parcels
If your order appears delayed beyond the estimated delivery time:
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Please allow extra time during busy periods
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Contact the courier using your tracking details
If your parcel is confirmed as lost, please contact us at Support@jimpsy.com and we will assist in line with the courier’s investigation process.
Damaged Items in Transit
If your item arrives damaged:
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Contact us within 48 hours of delivery
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Provide clear photos of the item and packaging
This allows us to raise the issue promptly with the courier.
Contact Us
If you have any questions about shipping, please contact us at:
Support@joycestone.com